Please read our FAQ before sending us a message.

DoI I need to provide contact lens prescription ?

Since K-Lens is in compliance with the rules only U.S. residents are required to provide prescription before buying contact lenses. Other customers do not need prescription for purchase.

If you’re in the U.S, you are required to provide us a copy of your valid prescription OR your eye doctor’s name and phone number and allow us to contact them to verify the validity of your prescription. 

What if I don't need vision correcction. I don't wear glasses.

Most of our items are either non-prescription or prescription lenses.

If you have normal eyesight or you simply need it for cosmetic purposes, choose 0.00 (plano) lenses..
Consult your eye doctor to confirm the diopter counts before ordering.

The lenses are irritating my eyes

Soak lenses into  care solution at least for 24 hours, then rinse and scrub your lenses gently.

Check the two sides before wearing lenses to avoid uncomfortable experience, such as irritation, dry eyes,blurry vision, etc

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Can you tell me more about 30-Day UNCONDITIONAL GUARANTEE?

If you don’t like your new contact lenses for ANY REASON, and they are in original condition, you can replace or return them for a full refund within 30 days of purchase. Applies only to the original purchase. This guarantee does not cover accidental damage, scratches or breakage. 

Do the lenses come in pairs?

All of our lenses are in vials which contain 1 lens per vial. A pair of lenses means 2 vials. If your right eye and left eye have different vision, you can order 2 different vials with different diopters.

 

How long do they last for?

The lenses will last 1 day to 1 year depending on the product.

The duration of the lenses are listed on each product’s description and on the package labeling. The shelf life can be up to 5 years and will be indicated on the label.

Are these safe?

Geo medical and Neo vision are manufacturers from Korea who export to countries globally. They are certified from many institutions and organizations such as Health Canada (Canada), KFDA (Korea Food and Drug Administration), MHLW (Japan Ministry of Health, Labour and Welfare), ISO (International Standard Organisation), CE (Conformité Européenne), KGMP (Korea Good Manufacturing Practice) and UKAS (United Kingdom Accreditation Service), and FDA (U.S. Food and Drug Administration. 

Where do you ship from?

All of the items are dispatched from our distribution in Vancouver, British Columbia, Canada.

 

Do you ship to my country?

We ship worldwide. If you happen to be not able to process the order with your address please let us know and we will seek a solution.

Where can I find my tracking number?

Your tracking number is sent by e-mail after we ship your order. Please check your spam folder in case. If you did not receive it please contact our support or leave us a message.

You can also track your shipment from here.
If you placed the order as our member (or used social login), you can also go to MY ACCOUNT > ORDERS 

I entered wrong address during checkout.

Please leave us a message below or at help@k-lens.ca We will be glad to help.

What exactly happens after ordering?

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How much is the shipping cost?

We offer FREE Worldwide Shipping for orders more than $60 CAD.

My tracking number doesn't work / The tracking page says invalid tracking number

Both Canada Post and UPS tracking pages take several hours to update from when your order has been shipped. Please wait a few hours and try again.

Where is my order number?

An order confirmation e-mail is sent after you placed the order. Please check your spam folder if you don’t see it. If you did not receive it please e-mail us or send us a message.

 

How do I check my oder status?

If you placed the order as our member (or used social login), you can also go to MY ACCOUNT > ORDERS.

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Can I cancel an order?

If you wish to cancel your order after payment is made due to any reason, kindly inform us before your order is shipped.

Also please refer to our refund & return policy.

Can I cancel an order?

We accept major credit cards including Visa, Mastercard, American Express.. When selecting this option at checkout, you will be directed to the secure payment site to enter your card information. O

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